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Clapham020 3968 0800

Wimbledon020 3968 0788

Book a Consultation

Patient

Journey

When we opened the first Glass House clinic in 2009, our aim was to provide a uniquely different clinic experience, where outstanding expertise and quality of treatment go hand-in-hand with highly professional but friendly customer care. These attributes run through every step of each Glass House patient’s journey, from your first consultation to your very latest treatment review.

Before

your treatment

Every patient journey starts with a detailed and thorough patient consultation. We ask you to arrive 10 minutes before your consultation time to complete essential paperwork. You will be warmly greeted and shown to our relaxing patient lounge so that you can fill in a medical history questionnaire. Depending on your concerns, your consultation will be taken by either a Glass House nurse or practitioner. They will discuss your medical history, treatment motivations and desired outcomes, as well as any previous treatments you have had, before recommending your treatment plan. This will be tailored entirely to your concerns and your treatment objectives. In total your consultation is likely to last for 30-40 minutes.

In some cases it may be possible to schedule your first treatment on the same day as your consultation, but this will depend on the precise treatment required. Naturally you may wish to take some time to consider our treatment recommendations and then call us to book your first appointment.

Prior to your appointment date, a member of our team is always on hand to help, either in clinic or over the telephone and we always offer to send you a text reminder 2 days before of your next appointment.

Your

treatment

When you arrive for your treatment, we will re-check your medical history before explaining in detail the treatment you are about to have. All patients are consented for each treatment they have and you can ask any questions or raise any concerns at any time.

Your treatment will be administered in one of our state-of-the-art, luxury treatment rooms and your nurse or practitioner will talk you through each step of your treatment as it takes place. Rest assured that your comfort and safety is of paramount importance to us at all times.

Before and after photos are taken at every treatment and are retained as part of your medical records so that you can see the results that your treatment has produced.

We ask that you kindly arrive on time for all your treatment appointments. We pride ourselves on always running on time for all patient appointments and your punctuality ensures that you will get the full time allocated to you and therefore the best possible experience.

Aftercare

After treatment, we will review your initial results with you before guiding you through your aftercare plan. Prior to you leaving the clinic, we will discuss the next step in your treatment plan and confirm your next appointment and where appropriate, a treatment review date. Should you wish to stay and relax after your treatment, you are welcome to do so.

A member of our team is always available should you have any questions or concerns about your treatment. Contact your clinic on:

Clapham
020 3968 0800
clapham@theglasshouseclinic.co.uk

Wimbeldon
020 3968 0788
wimbledon@theglasshouseclinic.co.uk

or simply pop into either of our clinics at your convenience.

Temporary Closure

In accordance with the government guidelines regarding COVID-19 virus, we have taken the decision to close the clinic with immediate effect.

For more information regarding our temporary closure, please click the link below.